Cancellations and returns
Alike any ecommerce company, we too strongly believe that our customers are our precious gems that should be preserved with utmost care and concerns. When you are buying any product online, there are chances that you may find products damaged or not up to the mark on arrival. That is where the cancellation and return policy comes in to picture and we have a fair and transparent cancellation and return policy to help our customers.
Once you have received the product and you are not satisfied with the quality of the product, you can initiate the return request within 7 days of the delivery date. You can contact us by call XYZ or mail us at firstname.lastname@example.org and we will start your return process.
Once we have received the return request, we will honor your request even if the reverse pickup is not done within the time frame by the courier company. However, you need to reply to our first respond and if you fail to do so, we will cancel your return request.
Here is a whole process of return request initiation:
When it comes to return requests, following reasons are acceptable:
Above mentioned reasons are considered valid when it comes to replacing the product with the same product or any other products of your choice or store credits. However, in case you have asked for replacement and we don’t have the same product in our store, we will credit your Aliflailaa account.
However, in case of following reasons, we will not accept the return.
Product can be returned in the following ways:-
At selected locations, we offer reverse pickup facility if you want to return the product. This facility is offered by our logistic partners and you can avail at certain locations as per your postal codes. When we accept the return request, we will notify about the same.
Self-shipment by the customer:
If your location does not fall in the reverse pickup facility availed by our logistic partners, we advise you to send self-ship the product at our warehouse and the parcel should reach to us within 7 days of the return request date. Also, you need to upload the scanned copy of courier slip within 7 days. We will reimburse 100Rs for each return self-shipment or pay you the courier charges mentioned in the scanned copy.
However, you need to understand that the all returns are subjected to product quality inspections.
The refund amount will be credited to your Aliflailaa account and you can redeem it within the six months to buy any product.
The credited amount will be the amount of the merchandise price and it will be credited once our quality team has inspected the product and are positive. Cash on Delivery charges are non-refundable and will not be included in the refund value.
Also, you need to upload the damaged/ defected product images within the 72 hours of the delivery to start the return procedure. We will replace the damaged/ defected product or give you store credit worth product price, as per your preferences. Once you have made a request, we will start the reverse pickup procedure or ask you to go for self shipment of the product (As per your postal code and logistic partner’s availability). If you have not returned the product with original tags, you are not eligible for replacement or store credits.
What is the procedure of Order Cancellation?
If you have placed an order and you want to cancel it. here is the procedure of order cancellation:
You can cancel any product that you have ordered, you can do it before the product is processed ( within 30 min of order ). All you need to do is to call/mail us and inform us about the cancellation and if the product is shipped and not delivered, we will ask our logistic partners to take care of the issue.
However, if the delivery is done, you cannot go for order cancellation. In case you want to cancel it, you need to follow return request procedure.
Some important facts:
If any return request is cancelled, it will not proceed further.
If you have cancelled the return request and the product is dispatched, you are not entitled for any types of refund/credits/ replacement.
We don’t return the amount in the forms of cash/cheque or NEFT. W offer replacement of the product or give store credits.
If you have gained points for previous purchased items, they will not be credited back if the new order returned you have purchased with those credit points.
FREE Shipping above orders Rs 500
If the total value of your order is more than 500Rs, you will not have to bear any shipping cost, it is absolutely zero. However, if the total order value is less than 500Rs, you have to pay the nominal charge of 40Rs. You have to pay the shipping charge and other handling charges through online payment option if you have purchased the product with the store credits.
Everyone wants that the product they have ordered online reach to them in no time and you need not to assume that free shipping means the delivery will be late. However, you can expect your products in minimum 6-7 days of the order placing date and we will deliver the product as soon as possible to you. it also depends on the location where you stay.
Our courier partners for shipping are